Amazon Solutions Engineer Developer Engineering Team 

Japan 

44579660

Key job responsibilities
- Provide engineering support troubleshooting and debugging partner issues covering multiple product lines- Developing internal/external documentation (knowledge base articles, runbooks) to support developers- Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
- Read and understand complex application code and make code fixes to resolve support issues
- Develop tools to aid operations and maintenance.
A day in the life
As a Solutions Engineer, a day in life for you will consist of: 1) driving in-field or launch related app issues to closure working with external app partners and internal product teams, 2) supporting development and launch of app updates, or new features for app partners, and 3) looking for opportunities and driving operational excellence initiatives to improve metrics/process/reporting around partner support.

- Bachelor's degree in computer science or equivalent
- 4+ years of technical support experience
- Speak, write, and read fluently in Japanese

- 4+ years of software development with object oriented language experience
- Proven track record in working on enterprise level large scale n-tier applications
- Development Experience in C/Java or open source based technologies. Understanding of XML/SOAP, web services, web application development, and industry-standard commerce systems.
- Demonstrated experience in Perl or shell scripts, a sound understanding of web technologies.
- Detailed knowledge of the UNIX/Linux operating system and tools
- Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.
- Demonstrated skill and passion for problem solving and operational excellence.