Uber Program Specialist IV - APAC Strategy & Planning Team 

United States, West Virginia 

445632066

About the Role

From framing strategic problems to developing scalable solutions, you’ll thrive in the ambiguity between idea and execution. You’ll dive deep into operational data, collaborate across functions, and design structured approaches to elevate performance, enable excellence, and align regional strategies with global goals. Whether you're building business cases, facilitating decision-making forums, or architecting new processes, you’ll be at the center of some of the most critical initiatives in the CoE.

1. Cross-functional Strategy Support: Serve as a trusted thought partner to APAC CommOps leadership and cross-functional teams on topics spanning quality, acquisition, and operations strategy.
2. Storytelling & Strategic Influence: Craft compelling narratives and business cases that influence regional and global decisions, grounded in data and frontline context.

1. Regional Strategy Design: Shape the APAC CoE’s annual and multi-quarter strategic roadmap in alignment with CommOps global priorities and business needs.
2. Operational Problem Framing: Translate ambiguous business challenges into structured problem statements that guide regional programs and stakeholder focus.
3. COE-wide Alignment: Define shared goals, success metrics, and planning principles that ensure clarity across Operations, CX, and Enablement.

1. Program Execution Management: Design and lead execution of regional P0 initiatives, experiments, and continuous improvement programs with measurable impact.
2. Performance and Insights Frameworks: Own and enhance enablement scorecards, dashboards, and audit cadences to track effectiveness and drive accountability.
3. Leadership Forums & Cadences: Architect and run planning syncs, town halls, and LT summits that drive transparency, alignment, and momentum across the org.

- - - - Basic Qualifications ----

1. Bachelor's degree in Business, Economics, Mathematics, statistics and 3+ years experience OR MBA and 2+ years of experience in strategy, product management, program management, strategy consulting, or a similar role, ideally within a high-growth or matrixed organization.
2. Analytical problem-solving skills: Ability to understand complex data, identify key insights, and break down information into clear, actionable recommendations; comfortable interpreting reports and using tools like Excel/Google Sheets, Tableau, or similar platforms to support decision-making.
3. Structured strategic thinking: Skilled in framing ambiguous problems, conducting root-cause analysis, and building clear solution paths that align with business goals.
4. Executive-level communication and storytelling: Ability to craft compelling narratives, influence decisions, and confidently present insights and proposals to senior stakeholders.
5. Cross-functional collaboration mindset: Proven ability to work across cross functional teams, building consensus and driving alignment.
6. Ownership and self-direction: Demonstrated ability to operate independently, prioritize effectively, and push initiatives forward without needing day-to-day oversight.

- - - - Preferred Qualifications ----

1. CoE or IT services exposure: Experience working in a Center of Excellence, IT Services, or BPO context with an understanding of scalable service delivery models.
2. Knowledge of quality and enablement systems: Familiarity with performance scorecards, quality assurance frameworks, operational audits, and process optimization.
3. Regional awareness and adaptability: Experience working across diverse APAC markets, with cultural fluency and a practical understanding of regional execution nuances.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .