Amazon Support Engineer 

India, Telangana, Hyderabad 

445595264

Key job responsibilities- Manage high severity incidents independently till resolution.
- Understands platform architecture (at a high-level), API documentation, and troubleshooting techniques.- Work closely with product managers, product designers, and engineering to lead or contribute to large-scale projects
- Act as a trusted advisor to partners in developing and prioritizing comprehensive, data-driven tool improvement requests and raise core problems to our Engineering and cross functional partners.- Independently frames issues and translates them into actionable insights, with minimal guidance or input from manager.
- Proactively and independently leads the strategic direction of area of ownership or project. Effectively completes several concurrent complex activities and executes on projects with minimal direction.

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON