Citi Group & QA - Quality Assurance Monitoring Testing 

Malaysia, Penang, George Town 

445293221

Key Responsibilities:

• This role requires both quality assurance acumen and technology skillsets to implement monitoring processes.
• Design, implement and execute a variety of monitoring processes (ad-hoc, continuous and post-action) and reviews, and introduce metrics on T&BE QA activities to ensure consistency and quality.
• Design procedure, implement solution and execute recurring alerts on measuring the progress of QA activities.
• Identify and report on gaps and initiate process improvement activities.
• Support T&BE QA management to substantiate, follow up and escalate concerns on QA activities timely and consistently.
• Share best practices and common pitfalls with relevant teams and initiate communication to QA teams as required.
• Be proactive and self-motivated in driving quality & timely QA activities end-to-end, and monitoring corrective action as necessary.
• Design, implement and execute recurring reporting on progress of QA activities.
• Ability to manage multiple competing priorities and meet strict deadlines.
• Other reporting responsibilities will be assigned based on ongoing priorities.
• This is a global role and involves interaction with stakeholders across APAC/EMEA and NAM. Work timings accordingly will remain flexible with hours in NAM timezone required.

Qualifications:

• 8+ years of experience in risk and control, supervision, quality assurance / control and monitoring processes. Working knowledge of quality assurance and quality management processes in similar functions is required.
• Proficiency in risk-based audit approaches and core audit concepts is necessary.
• Excellent command of the English language, able to produce written communications and verbal presentations suitable for a worldwide audience with clarity and brevity, to either inform or persuade.
• Excellent visual presentation skills to produce materials and decks that are easy to digest and understand. Proven experience to produce materials for senior management.
• Ability to influence stakeholders to achieve the right outcome; foster a collaborative environment; effective negotiation skills and demonstrated effective relationship management skills.
• A proven track record in developing procedures and metrics is necessary.
• Technical skills to implement and automate processes is necessary. Proven experience in automating processes is required. Core tech stack used by the team at this time: HTML/CSS, JavaScript/Node, Python, OLE automation, Excel based templates, and Xceptor.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

Time Type:

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