Elastic Support Engineer 

India 

444165247

• Ensuring technical customer issues are serviced within our contractual SLA, and managed to resolution
• Maintain strong relationships with our customers for the delivery of technical support
• Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction
• Work across multi-cultural and geographically distributed teams

• 5+ years of proven experience in Technical Support in a Software business.
• A technical background in fields like; Information Technology, Network Engineering, Software Engineering etc.
• Highly collaborative, contributing to the success of a team through actions such as building and delivering training, leading or participating in initiatives/projects
• Strong verbal and written communication skills in English
• Ability to work in a fast paced environment with an adaptable and "customer first" mindset
• Knowledge of databases or search software technologies
• Experience with SaaS and/or Distributed systems
• Experience with Linux/Unix
• Experience with APIs
• Proven track record of continued learning and skill improvement
• Experience with administering and/or troubleshooting Elastic products in a production environment
• Proven strong technical understanding of software products

• Familiarity with Knowledge Centered-Services (KCS)
• Experience as a mentor or coach and/or in other aspects of team leadership
• Experience with Networking and/or Load Balancers
• Experience with Kubernetes

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.