Amazon Support Engineer Managed Operations 

Germany, Berlin 

44399147

Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC. You will be required to occasionally participate in “on-call” rotations to resolve incidents occurring out-of-hours.Utility Computing (UC)
European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC).A day in the life
Embark on a dynamic day as an experienced technical professional, leveraging your expertise to address and resolve intricate system issues within the sphere of your team's responsibilities. As a nimble problem-solver, you play a pivotal role in swiftly extending assistance, contributing to the professional development of junior engineers through active mentoring and knowledge-sharing.Your impact goes beyond mere trouble-shooting; you meticulously refine documentation, processes, and tools, elevating operational efficiency and setting new benchmarks for excellence. This commitment to continuous improvement is emblematic of your dedication to fostering a culture of excellence within the technological landscape.Eligibility requirement* Fluency in written and spoken English is required.
* Successful applicants must have the legal right to work in Germany.
* Amazon will provide relocation support for successful applicants relocating within the European Union.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Berlin, BE, DEU

- Experience maintaining software systems or related fields.
- Experience with monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar).
- Solid understanding of Linux and networking fundamentals.
- Experience decomposing complex problems into simple, straight-forward solutions.
- Experience proactively to solving problems before they occur.

- Familiarity operating services in AWS.
- Experience actively mentoring junior engineers.
- Familiarity in at least one scripting language such as Bash, Python, or Ruby to automate tasks.
- Familiarity across common technology domain areas, such as hardware, software, networking, and operating systems.