JPMorgan Vendor Management Analyst 

United States, Delaware, Wilmington 

443915152

As a Vendor Management Analyst I within JPMorgan Chase & Co., you will be tasked with representing Chase in card litigation proceedings, which may include depositions, trials, mediations, arbitrations, or other hearings. The role is crucial to Card Collections Litigation and will require you to appear remotely or in-person to provide testimony. This position will require the preparation of necessary materials in advance of an appearances and extensive collaboration with business, internal, and external legal partners to establish clear responsibilities and deadlines.

Job responsibilities

• Facilitate the preparation of materials needed for appearances, collaborate with the business, internal and external legal partners to establish clear responsibilities and deadlines
• Escalate case-related issues to management and JPMC legal partners in a timely manner
• Incorporate technical and functional knowledge to guide independent thought and action
• Adhere to the risk and control agenda for the department
• Assist in the identification/escalation of system and process related issues and improvement opportunities
• Testify at litigation proceedings in a clear and concise manner
• Arrange personal travel to appear in-person and adhere to travel and expense policies

Required qualifications, capabilities and skills

• Bachelor’s Degree
• 3 + years of business operations experience (collections, process management or financial services industry)
• 3 + years in a call center environment and/or specialty /non-phone units
• Knowledge of and experience with litigation and legal processes
• Demonstrated experience with conflict resolution

Preferred qualifications, capabilities and skills

• Knowledge of internal JPMC systems, such as ICP, C3 and DTS
• Proficient in organizational, time management, and follow-up skills
• 2+ years of leadership experience