Citi Group Officer Passive Currency Overlay Supervisor Hybrid 

Malaysia, Kuala Lumpur 

443726805

Shape your Career with Citi

Citi’s

based inKuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

Key Responsibilities:

• Ownership, management and development of strong client relationships
• Development of strong relationships with both FX Product & the FXLM Sales team
• Proactively manage client SLAs / KPIs (escalating any issues internally / externally as required).
• Championing a culture of collaboration with cross functional teams to ensure successful delivery of client requirements
• Identify issues and problems in service delivery and carry out necessary remediation, keeping team and manager informed of issue.
• Monitor errors, complaints and near misses. Record as appropriate including compiling incident reporting
• Ensure documentation exists for any client-specific procedures
• Ensuring 100% adherence to procedures, policies and guidelines
• Act as technical and knowledge resource to the team/business unit
• Participate in the development, testing and implementation of systems enhancements and new products
• Lead projects to optimize operational efficiency and improve quality
• Assist with planning and management of all relevant project work
• Set and maintain standards of personal and professional performance / behaviour, ensuring accountability and adherence to company policies and procedures

Qualifications:

While all of our candidates would be required to have strong Fund Accounting experience, additional related industry experience, financial education or maths/statistics background or analytical mind-set would be a strong bonus:

• Degree in Business / Finance / Accounting
• 3 to 5 years’ experience in Share Class Hedging or Fund Accounting with at least 2 in a supervisory / managerial capacity

Knowledge/Experience:

• Strong (Fund Accounting and Passive Currency Overlay) product knowledge is required. This should include understanding of fund structures, financial instruments, share class hedging methodologies and calculations, regulatory environment and funds industry.
• Hands-on management style with strong leadership skills

Skills:

• Client relationship management
• Excellent communicator with strong interpersonal skills
• Highly computer literate - MS Office applications, SQL, MS Excel at intermediate - advanced level
• Strong operations background with a proven track record
• Project management skills with the ability to multi-task

Competencies:

• Ability to work under pressure and to tight deadlines
• Strong client focus with an ability to evaluate needs and develop solutions
• Numerical, analytical and problem resolution skills
• Proven ability to lead the introduction of complex change in a challenging environment
• Team player at a senior level - able to articulate own position clearly, based on fact, but sensitive to the positions, needs and requirements of others

Time Type:

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