Responsibilities
- Address and resolve high volumes of customer inquiries and provide professional, polite and timely customer service.
- Investigate accounts with delinquent receivables, via email and phone communication with customers and/or internal business team, in order to collect outstanding balances.
- Develop and maintain good rapport with customers and internal business owners.
- Maintain and update customer contacts within the billing system.
- Initiate credits and adjustments to customer accounts with correct ledger coding.
- Assist with other duties, as assigned by management team, in timely and accurate manner.
- Incorporate feedback received from management to ensure performance and productivity expectations are being met.
Knowledge and Experience
- Associate or Bachelor's degree in Accounting or business-related field.
- At least 2+ years of experience that is directly related to the duties and responsibilities specified.
- Oracle Revenue Management and Billing (ORMB) and High Radius experience is a plus but not a requirement.
- The candidate must be detail-oriented and possess strong organizational skills.
- Candidate must be able to handle confidential and sensitive information in a professional manner.
- Strong customer service, interpersonal and communication skills are required.
- Must have the ability to analyze and solve problems, prioritize tasks and work independently.
- Ability to work in a fast-paced team environment and have the flexibility to handle high transaction volume.
- Proven experience adhering to daily, weekly and monthly transaction goals/targets is a must.
