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In this role you will:
Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
Complete operational activities while minimizing risks under established policies
Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
Receive direction from managers and exercises judgment within defined policies and procedures
Escalate questions and issues to more experienced roles
Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
Identify information and services to meet customers financial needs
Required Qualifications:
6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
6+ months of experience interacting with people, demonstrated through work, military, or education
Customer service focus with experience handling complex transactions across multiple systems
Ability to educate and connect customers to technology and share the value of mobile banking options
Ability to interact with integrity and professionalism with customers and team members
Experience working with others on a team to meet customer needs
Cash handling experience
Ability to follow policies, procedures, and regulations
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Well-organized, independent and able to prioritize in a fast-paced environment
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Job Expectations:
Ability to work a schedule that may include most Saturdays
This position is not eligible for Visa sponsorship
Posting Location/s:
3500 Castro Valley Blvd., Castro Valley, CA 94546
3157 Danville Road Alamo, CA 94507
2380 Monument Blvd. Pleasant Hill, CA 94523
3450 Fruitvale Ave. Oakland, CA 94602
10700 MacArthur Blvd Oakland, CA 94605
151 40th St. Oakland, CA 94611
3630 Mount Diablo Blvd. Lafayette, CA 94549
3348 Lakeshore Ave. Oakland, CA 94610
2220 Mountain Blvd. Oakland, CA 94611
1399 Moraga Way Moraga, CA 94556
80 Moraga Way Orinda, CA 94563
344 Highland Ave. Piedmont, CA 94611
1920 Tice Valley Blvd. Walnut Creek, CA 94595
1499 N. Main St. Walnut Creek, CA 94596
Pay Ranges:
Alamo, California- Pay Range: $22.00 - $ 27.40 Hourly
Castro Valley, California- Pay Range: $22.00 - $ 27.40 Hourly
Oakland, California- Pay Range: $22.00 - $ 27.40 Hourly
Pleasant Hill, California- Pay Range: $22.00 - $ 27.40 Hourly
Lafayette, California- Pay Range: $22.00 - $ 27.40 Hourly
Moraga, California- Pay Range: $22.00 - $ 27.40 Hourly
Orinda, California- Pay Range: $22.00 -$ 27.40 Hourly
Piedmont, California- Pay Range: $22.00 - $ 27.40 Hourly
Walnut Creek, California- Pay Range: $22.00 - $ 27.40 Hourly
Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financialfuture. Visitfor an overview of the following benefit plans and programs offered to employees.
401(k) Plan
Paid Time Off
Parental Leave
Critical Caregiving Leave
Discounts and Savings
Health Benefits
Commuter Benefits
Tuition Reimbursement
Scholarships for dependent children
Adoption Reimbursement
*Positions may not be available at all branch locations outlined in the posting.
*Position requires full-time training for 4 weeks. Training schedule is as follows: Monday - Friday - 8:30am - 5:30pm.
*Job posting may come down early due to volume of applicants.
Pay Range
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit for an overview of the following benefit plans and programs offered to employees.
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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