PayPal Senior Manager Merchant Communications 

United States, New York, New York 

442767642

Executive Communications:

• Support communications for leaders within our Large Enterprise and SMB businesses, developing and executing communication strategies that align with leadership vision and business objectives

• Craft talking points, presentations, and messaging for internal and external engagements, ensuring consistency and alignment with PayPal’s broader company strategy

• Develop an impactful external communication strategy to increase visibility and elevate PayPal’s reputation as a thought leader on key trends impacting merchants in today’s highly competitive environment

• Help curate and manage executive social media strategies, including LinkedIn, to effectively engage with target audiences, raise leadership visibility, and position PayPal as a leader in commerce

External Storytelling:

• Lead external communication strategies that showcase the company's merchant/B2B story to media, customers, industry influencers, and the broader public

• Coordinate thought leadership initiatives to promote PayPal’s merchant offerings, B2B innovation, and talent by positioning PayPal within key B2B trends, industry insights, and market dynamics

• Collaborate with subject matter experts to create compelling content, including articles, blog posts, and sponsored content

• Cultivate brand advocates within the organization and empower them to share our merchant story through various channels

• Work closely with external agencies and partners to scale storytelling efforts, manage deliverables, and ensure message consistency across channels

• Establish measurement frameworks to evaluate the impact of external communications and optimize future initiatives based on performance data and industry benchmarks

• Monitor and help the team address potential issues that arise

Internal Communications:

• Support the development and execution of internal communication strategies that keep employees informed, engaged, and aligned with the organization's merchant vision and business priorities

• Coordinate and optimize internal platforms and communication channels to ensure transparency, foster collaboration, and drive effective information flow throughout the organization.

Ideal Qualifications:

• 7+ years of experience in corporate, finance, or B2B/merchant communications

• Exceptional written and verbal communication skills, with ability to convey complex financial concepts to various audiences

• Experience working with executives and in collaborative environments

• Track record of supporting successful thought leadership and external storytelling campaigns

• Familiarity with current communications trends and a passion for businesses through innovative approaches