The point where experts and best companies meet
Cisco Technical Consulting Engineer India, Haryana, Gurugram 441859476
17.12.2024
Share
What You will Do - responsibilities
You will be working closely with extended regional teams to deliver Business critical services to high value customers. In this role, you will be resolving issues with Cisco products and will gain insight on the detailed functionality of Cisco products and customers with all distributed elements of the service chain. The ideal candidate demonstrates a proficiency and appetite to resolve customer issues and for learning new technologies, evidenced by the ability to expand upon core technical knowledge on Cisco products and technologies.
- Provide phone/email consultation to independently debug complex product problems reported by Cisco customer.
- Acts as a technical point of contact for engineers in team.
- Provide technical support to customers for Cisco technologies, products, and/or solutions.
- Typically be responsible for resolving moderately and complex technical problems, depending on the customers' need.
- You will simulate technical problems in lab environment.
- You will share knowledge with other people in writing technical documents and enlarge the knowledge database.
- You will provide internal and/or external technical presentations (cross-training).
- You will raise some specific problems to the responsible Business Units for product enhancement.
- You will demonstrate a competence and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
Who you are - skills
- Bachelors or Master's degree or equivalent experience in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Electronics Engineering, or a similar field.
- 8 - 10 years of validated experience in technical consulting, design, deployment, and troubleshooting.
- Possess technical certifications like CCNA, CCNP, CCIE desired (Routing & Switching / Service Provider).
- Maintaining and troubleshooting Cisco IP and Optical Routers (ASR9912, ASR9910, ASR9903, Cisco 8K)
- Experience in Networking Protocols and Service Configurations: Detailed knowledge of OSPF, IS-IS, BGP, LISP, VxLAN, IPv6, MPLS LDP, MPLS TE, RSVP, VPWS, VPLS, L3VPN, TE-Tunnel, Segment Routing.
- Knowledge on Switching Technologies like STP, RSTP, RSVP-TE, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN, EVPN, LISP
- Possess creative problem-solving and excellent troubleshooting/debugging skills.
- Easily simplifies, communicates, and educates customers about sophisticated data and processes.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
These jobs might be a good fit
