EY Oracle - Utilities-Click Scheduler-Senior 

India, Uttar Pradesh 

441380095

Key Responsibilities

• Customisation & Configuration: Tailor Click applications to meet the unique business requirements of clients, including configuring rules, workflows, and integrations with other systems (eg, Maximo, AIS).
• Integration Management: Ensure seamless integration of ClickSoftware with other enterprise systems, collaborating with IT teams to address any technical challenges.
• Business Analysis: Work closely with stakeholders to gather business requirements, analyse current scheduling processes, and propose solutions that leverage ClickSoftware functionalities to drive efficiencies.
• Technical Support: Provide ongoing technical support for the Click platform, troubleshooting issues, and identifying opportunities for optimisation.
• Performance Monitoring: Continuously monitor system performance and user feedback, implementing necessary adjustments to improve service delivery and user satisfaction.

Key Skills and Experience

• ClickSoftware Expertise: In-depth experience with ClickSoftware solutions, particularly in configuration, customisation, and troubleshooting.
• Technical Knowledge: Strong knowledge of system integration, API management, and workforce management tools.
• Problem-Solving: Ability to diagnose issues within the platform and provide solutions that address both technical and operational challenges.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels of the organisation.

Preferred Qualifications

• Bachelor's degree in IT, Computer Science, Business Administration, or related field.
• Experience working in a facilities management or field services industry is highly advantageous.
• Certification in ClickSoftware or related workforce management solutions is a plus.
• Strong familiarity with scheduling, dispatch, and field service optimisation tools.

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