Bachelor's degree in a technical or quantitative/business-oriented field or equivalent practical experience.
8 years in scaled SAAS B2B technical support vendor environments.
Experience in operations and change management.
Preferred qualifications:
Experience in collaborating with stakeholders across a large, global organization and outstanding written and verbal communication skills.
Experience in executing operational initiatives and project management skills.
Ability to work with team members to design and implement projects that solve business problems.
Ability to influence without direct authority, to drive change at all levels within an organization, and to build working relationships.
Ability to grow in a changing, collaborative, and evolving environment, effectively communicating with management, site leadership, cross-functional teams (Vendor Management, Global Operations, technical), and external vendors.
Excellent problem-solving, communication, and presentation skills.