EY Assistant Director - Family Tree Validation 

India, Haryana, Gurugram 

441255649

Technical Expertise:

• Build domain expertise in engagement support processes, coordinating across diverse customers and geographies.
• Develop knowledge of EY Global / US SEC independence policies to support various audit client types.
• Understand EY & Regulator's audit client definitions and associated restrictions.
• Be abreast on any potential policy/regulatory changes and ability to interpret impact on process to be prepared and implement changes.
• Build strong credibility by sharing insights, demonstrating business and technical acumen while engaging in relevant discussions with diverse customer groups and stakeholders across various EY geographies.
• Actively manage client’s expectation through setting up a robust client management framework
• Address & resolve service delivery issues / escalations and ensure robust governance over operating and quality assurance model.
• Seek opportunities for continuous improvement, and innovation in service offerings within the area of technical expertise.
• Embrace feedback from internal teams or stakeholders to enhance the execution of quality assignments.
• Implement quality assurance protocols to maintain high standards in all outputs and deliverables.
• Evaluate complex data and potential impacts to make timely, informed decisions, and include stakeholders for collaborative and transparent decision-making when needed.

Client Management:

• Actively engage and develop trusted relationships with Global Independence and other stakeholder groups to implement process changes, enhancements and improvements.
• Develop effective conflict resolution and escalation management strategies to address and resolve any issues or escalations promptly and professionally
• Ability to listen to and accurately capture expectations and concerns and implement changes in the process to drive effectiveness and client satisfaction.
• Must be clear and concise while communicating with the stakeholder groups.
• Meet and exceed agreed team level Service Level Agreements (SLAs).

Operations Management

• Drive a zero-surprise delivery model, by utilizing appropriate data modelling and analysis tools and techniques.
• Lead multiple assignments, including strategic initiatives, planning, demand forecasting, and delivery of exceptional client service.
• Contribute towards and lead major Service Function/Sub Service Function strategic priorities.
• Establish and monitor key performance indicators (KPIs) to ensure high standards of service delivery.
• Collaborate with Global Independence on strategic priorities, design and onboard processes, assess resourcing requirements and create SLAs to measure success of the process.
• Manage customer outreach and identify business development opportunities to enhance service coverage

People Management:

• Will be handling a team of approx. 20-40 team members.
• Responsible for team performance along with his/her defined individual KPI for the role.
• Responsible for hiring, talent and location expansion decisions.
• Develop and implement performance management systems that supports setting goals, performance monitoring, accountability, and continuous improvement.
• Build relationship across other service and sub service lines and seek opportunities to work together.
• Maintain open and transparent communication channels with team members to ensure clarity of expectations and foster a collaborative environment.
• Address and resolve any team conflicts or issues promptly and effectively, maintaining a positive and productive work environment.
• Foster a culture of engagement by recognizing and rewarding team members' contributions and encouraging their participation in decision-making processes.
• Nurture the professional growth and development of team members through effective mentoring and identification of any training, skill development needs.
• Create succession planning for critical and key roles and individuals and ensure business continuity.
• Promote a healthy work-life balance by encouraging flexible working arrangements and supporting team members' well-being.
• Champion diversity and inclusion initiatives to create a respectful and inclusive workplace where all team members feel valued
• Ensure that individual goals are aligned with the overall objectives of the organization, fostering a sense of purpose and direction.

Skills and attributes for success

• Must display executive presence and leadership skills to lead a team.
• Global mindset and business acumen to help build client trust and value.
• Must possess a collaborative, client- centric and enablement mindset.
• Demonstrate strong problem-solving, critical-thinking and quick decision-making abilities to navigate complex situations.
• Drive the team to consistently achieve and exceed team-level KPIs by fostering a high-performance culture, setting clear expectations and providing the necessary support and resources.
• Foster a diverse and inclusive team environment where all members feel valued and included. Spearhead business transformation initiatives on process improvement and client enablement to enhance efficiency and effectiveness for the team.
• Uphold and drive the highest standards of ethics, integrity, and values
• Participate in business resilience strategies including business continuity and impact analysis.
• Be adaptable and agile in dynamic situations, driving change management.
• Exhibit an innovative mindset with proficiency in using current technologies and a willingness to adapt to new digital tools to enhance efficiency.
• Commit to continuous learning and professional development to stay updated with industry trends and best practices.

To qualify for the role, you must have

• Masters/post-graduate degree (preferably in Finance) from a reputed institute.
• At least 10-12 years of professional experience, out of which minimum 5 years’ experience should have:
• Compliance or research functions in Big 4 or other professional service organizations
• Managing reasonably mid-size teams (20 – 40 team members)
• Experience in Risk Management/Independence would be preferred
• Proven expertise in stakeholder management, delivery excellence, and maintaining financial discipline.
• Well-developed analytical, interpersonal, and communication (both verbal and written) skills in English
• Good understanding of type of company structures, Ownership structures, audit and risk management concepts.
• Good sector knowledge and understanding around various risk and Independence related trends and market dynamics will be an added advantage.

Technologies and Tools

• Expert in MS Office (Outlook, MS Word, MS Excel, SharePoint etc.). Ability to independently create reports and deliver impactful presentations to larger executive groups, offering actionable insights.
• Project management and Business analytics tool like Power-BI and experience in lean methodologies like Value stream mapping, 5S, Kanban, Kaizen would be preferred.
• Prior knowledge of Private equity domains along with navigating external databases like Capital IQ, Factiva
• Knowledge of future technology- like Gen-AI.

What you can look for

• A team of people with technical experience, business acumen and enthusiasm to learn new things in this fast-moving environment.
• A team of professionals driven by growth and client enablement mindset, while safeguarding EY’s brand name.
• A team which focuses on supporting its colleagues to excel in their respective domains and provides avenues to help acquire and demonstrate new skills.
• A team that functions with One-Team mindset and values diversity and inclusiveness.
• Opportunities to work with Global teams and stakeholders on strengthening the compliance framework.
• A team that thrives on continuous improvement and bringing in efficiencies to processes.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.