Uber Community Support Representative - Driver Team French speaker 

United States, West Virginia 

440491504

In the French Driver LOB, you'll be helping Drivers to improve their experience through messaging and callbacks.

• Resolve high volume of customer contacts through various support modalities which may include inbound and outbound calls, email, chat, and tickets
• Investigate case details to resolve root cause of issues
• Learn and master multiple applications and resources including contact management systems and knowledge bases
• Communicate quickly and effectively to internal and external stakeholders
• Triage and escalate urgent issues in order to drive them to resolution
• Complete thorough documentation and notation on customer contacts and trends
• Provide feedback to leadership and program teams regarding processes and trends

What You Will Need

• Proficiency in French is required!
• Ability to work weekends, holidays, and outside a standard 8 to 5 shift
• Customer empathy – You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
• Strong written and verbal communication skills – You are an effective communicator and listener, and you adapt easily to varied communication methods
• Collaboration – You value teamwork and contribute to a synergistic work environment where people learn from one another
• Problem-solving – You can leverage multiple resources to inform and support critical decisions
• Excellent organization – You effectively prioritize work to target the highest-impact issues first
• Optimism – You are motivated by a challenge, and you approach problems with a positive attitude
• Ability to remain calm under pressure — You troubleshoot problems and find speedy resolutions in high-pressure, time-sensitive situations
• Desire to learn – You’re a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback
• High flexibility – When the only constant is change, you’re ready to roll with the punches
• Bachelor’s Degree in Business, Communications, English, or Journalism
• Support experience in a high-volume environment, such as service industries, retail, or hospitality
• Crisis counseling experience

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .