EY Experience Management Resource Supervising Associate 

Canada, Ontario, Toronto 

439803527

The EM Supervising Associate will provide coverage and support to our
Toronto Private Assurance group.

The Experience Management (EM) Supervising Associate is a member of the Assurance Canada Experience Management team, contributing to the goals of maximum deployment of our practitioners and comprehensive project staffing for delivery of our engagements. The Supervising Associate will develop and facilitate timely resource deployment solutions for their local client base; develop expertise and knowledge of professional staff skill sets and project requirements; analyse utilization data and deployment information and participate in developing and facilitating resource deployment strategies.

Your key responsibilities

As an EM Supervising Associate, you will be responsible for the deployment, development and capacity management of the client-serving professionals within the Toronto Private group. You will support the Experience Management strategy to effectively deploy Assurance client-serving professionals and provide them with meaningful career experiences. You will be working regularly with Partners, managers and senior leadership to support the client serving professionals. Duties include:

• Responsible for staffing of intermediate – senior levels of resources. Maintaining accuracy of client data management system including resource projections.
• Overseeing an associate who handles junior/intern allocations.
• Maintain databases regarding client data, staff preferences, skills and restrictions as required
• Produce weekly communications including general forecasting, availability and capacity management reporting as required
• Monitor unassigned resources, act as point of contact for unassigned staff, identify assignments for same
• Build and maintain strong relationships with Partners and senior leadership to ensure staffing demands are being met. Provide regular reporting and updates to leaders in the practice to help solve staffing challenges
• Assist with annual planning process - incl. data input to planning tool as directed by EM team leaders
• Communicate regularly with EM and practice managers on status of staffing requirements and issues
• Identify over/under utilized individuals and bring to attention of EMs as required.
• Identify conflicts and resolve or escalate
• Support EM Lead in addressing complex scheduling assignments.
• Confirm resource independence prior to client bookings where applicable
• Assist with the creation/maintenance of accurate personnel and client project schedules.
• Communicate regularly with Experience Management team on the status of staffing requirements
• Demonstrate effective teaming with Assurance and cross service line EM team(s) by proactively/creatively responding to requests.
• Participate in the orientation of new hires by providing an overview of the Experience Management function and operating model
• Partner with the Assurance Talent Team (i.e. HR) on Performance Management initiatives
• Work with peers across the Canadian Assurance EM team to share resources and leading practices
• Involved in ad hoc projects as required

Skills and attributes for success

• Bachelor's degree, or equivalent work experience
• 3-4 years of relevant work experience
• Advanced Microsoft Excel skills
• Strong analytical skills, with meticulous attention to detail
• Very strong written and verbal communication
• Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
• Strong problem-solving skills
• Outstanding teamwork and interpersonal skills
• Ability to work from the office a minimum of 2x week