Cisco Technical Consulting Engineer 

Portugal 

439502215

Drive successful resolution of technical issues reported by customers and think of innovative ways to prevent future issues.

Act as a trusted advisor for our customers.

Conduct research on technical topics, reproduce customer's environments and issues using TAC lab equipment, and engage in technical discussions with product development and engineering teams.

Detect potential design issues in customer networks to provide best practices and suggestions for efficient solutions.

Knowledge of protocols/features such as Routing protocols (ISIS, OSPF, BGP), Multicast, and MPLS technologies: MPLS L3VPN, MPLS L2VPN technologies.

Familiarity with service provider platforms like ASR9k, NCS5k, NCS500, 8000.

Proficient English communication skills.

Experience in Service Provider network environments with excellent use of IOS-XR: configuration, deployment, and troubleshooting capabilities.

Basic understanding of Linux/UNIX and familiarity with virtualization.

Knowledge of Automation/DevOps practices.