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Manage, lead, coach, and develop the email and collaboration services team, including hiring, training, coaching, and performance management
Own and implement the strategy, budget and resourcing, roadmap and processes for critical email and collaboration tools and core applications used by 50k+ users and devices, including platforms like Exchange, Teams, Zoom, Power platform, live events/webinars, M365, Copilot/ChatGPT, and digital signage
Ensure the availability, scalability, and security of the foundational productivity and collaboration services, including usage of alternative platforms as needed to ensure continuity
Partnering to ensure a similar standard of delivery of email/messaging services, including mail flow, secure email gateways, and corresponding tools and technologies
Collaborate with other stakeholders, support teams, business units, IT peers and leadership to share your vision and incorporate their feedback and ensure maximal business value creation
Manage the vendor relationships, contracts, and service level agreements for the email and collaboration tools and applications
Oversee the performance, capacity, and usage of these key productivity and collaboration services, using data analytics, reporting, and dashboards
Ensure the compliance of services with the organization's policies, standards, and regulations, such as data privacy, security, and governance
Stay updated on the latest research and evaluation of emerging technologies and tools in this space to bring the future of collaboration to Applied Materials
Bachelor's degree in computer science, information systems, or related field
15+ years of relevant experience designing, implementing, deploying, and supporting global enterprise-level IT solutions, including direct experience email and collaboration tools and applications
7+ years managing large,geographically-dispersed
Strong leadership, communication, and interpersonal skills, with the ability to influence and collaborate with various stakeholders and teams
Strong analytical, problem-solving, and decision-making skills, with the ability to use data and metrics to drive improvement and innovation
Strong project management, budget management, and vendor management skills, with the ability to deliver results on time and within scope and budget
Strong passion and desire for innovation and security, with the ability to identify and implement new opportunities and solutions that enhance the productivity of the organization
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