Amazon Technical Account Manager 

China, Hong Kong, Hong Kong Island 

439279076

Every day will bring new and exciting challenges on the job while you:
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
- Champion and advocate for customer requirements within AWS (e.g. feature request)Causeway Bay, HKG

- Being highly technical and analytical, possessing 5 years of technical support or consulting experience.
- Bilingual in Cantonese and English.
- Passion with a high learning drive.
- Ability to tackle various tasks and projects in a fast-moving environment.
- Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment.

- Experience as a technical lead, internally or externally in a customer facing role.
- Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers.
- Master’s Degree or PhD in Engineering or a related STEM field.
- Proven experience working with large enterprise customers.
- Background in a 24x7 operational services or support environment.
- Track record in influencing management in technical, operational and strategic decisions.
- Hands-on experience with AWS services and/or other cloud offerings.