Capital One Catapult Development Program - Work Home 

United States, Virginia, Richmond 

439181466

Catapult Development Program - Work From Home

Catapult is a unique 6-week development program aimed at equipping participants with both soft and job-specific skills to grow their careers and gain entry-level employment. During the program, you’ll have opportunities to develop professionally and personally alongside a community that empowers you to reach your full potential. After successful completion of the program, you’ll transition to a full-time call center role at Capital One supporting customer service inquiries. Both the program and full-time role are work from home positions.

Position Description:

As a Catapult Development Program participant, you’ll receive skills, experiences and support through professional training, financial education and workplace mentoring to prepare you for a professional career at Capital One.

Throughout the development program you will:

• Focus on competency based training including, but not limited to, communication, problem solving, judgment, customer service, financial well-being and personal branding

• Participate in group exercises

• Maintain consistent engagement with program and facilitation team

• Discuss your growth, identify opportunities for your development, and focus on both personal and professional advancement

• Be available to work Monday-Friday 8 a.m.-5 p.m. ET for 6 weeks

Upon successful completion of the program, your full-time call center responsibilities will be:

• Resolve customer inquiries and issues while adhering to all Capital One policies and procedures

• Demonstrate exceptional listening, questioning, call control and de-escalation techniques

• Communicate effectively with peers, management and customers

• Exercise good judgment and independent decision-making skills

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change

• Demonstrate a strong customer focus rooted in empathy

• Be proactive, have effective time management and organizational skills

• Display dependability with a solid attendance record

• Work hours may vary depending on shift availability, including weekend and evening shifts

An ideal candidate would possess:

• Basic experience in using a PC

• Strong oral communication and reading comprehension

• Open-mindedness and ability to be a team player

• Problem solving and customer service experience

• Ability to be present, participatory and maintain strong attendance

Compensation:

• $21 per hour

Work from Home Technology Requirements:

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that isnotsupplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

package from the associate. Requirements are subject to change, as new systems and

requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 1 year of Customer Service experience

• At least 1 year experience using Google Suite or Microsoft office

Preferred Qualifications:

• At least 2 years of Customer Service experience

• At least 1 year of Call Center experience

• At least 6 months of remote or Work from Home experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.