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Key job responsibilities
• Coordinate day-to-day activities and site security operations
• Coordinate with Operations and Safety managers for facility operations
• Provide guidance and leadership to contract security provider personnel.
• Evaluate the contract security provider performance and service delivery and request corrective actions from vendors as needed
• Foster working relationships to educate data center stakeholders on false alarm reductions
• Extract metrics and observe improvements by looking at and analyzing data
• Verify Data Center security programs are delivered to meet defined global security standards
• Assist in all media integrity related Programs
• Assist in the training of new and existing personnel on behavioral compliance to security policies and procedures
• Handle escalations and resolve tasks delegated and/or assigned to the team
• Draft reports and prepare presentations on the status of physical security operations
• Collaborate with managers in writing and implementing security policies, processes and procedures based on regional or global security initiatives.
• Serve as a customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards
• Participate in site audits, inspections and walk-through
• 1+ year of experience working in a standards-based security and safety professional work environment
• 1+ year of experience collecting, analyzing, and utilizing data to drive process and system improvement, and effect quality assurance
• Possess excellent verbal and written communication skills and ability to read, write and speak fluently English
• Must be able to travel between local sites as needed
• Valid driver's license. This position requires driving a personal vehicle between company locations regularly.
• 1+ year working in an operations, physical security or equivalent environment
• 2+ years of experience collecting, analyzing, and utilizing data
• Basic knowledge of physical security systems and their operation, including access control, intrusion detection and video surveillance
• Experience with workflow ticketing
• Ability to deal with technically challenging situations and ask for guidance when required
• Demonstrates emotional intelligence to use mistakes and errors as learning opportunities
• Ability to deal with ambiguity in the absence of standard operating procedures, escalating to management as required
• Strong attention to details and problem-solving skills; • Ability to maintain composure under pressure
• 1+ years of demonstrated leadership skills
• 1+ years of incident response & management experience
• 3+ years of experience with Microsoft Office tools
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