Philips Product Support Specialist 

United States, Pennsylvania 

437748289

Product Support Specialist

Your role:

• Respond in a highly professional manner to incoming calls, emails and other requests for technical support in a timely fashion
• Identify and troubleshooting all issues with the goal of increasing customer satisfaction
• Log calls as required by current documented procedure, BPI’s, and WI’s.
• Escalate complicated hardware, software, and networking issues to Engineering Liaison for resolution assistance when needed
• Performs a variety of other duties as assigned.

You're the right fit if:

• You’ve acquired 2+ years of experience in IT troubleshooting experiences in a call center or customer support environment. Provide direct support to internal or external customers regarding PC setup networking and application support. Customer service experience preferred
• Your skills include excellent verbal and written communication skills, Functional knowledge of Windows 8, 10,11, and current products (Excel, Outlook, Word), Ability to logically analyze and troubleshoot technical issues, and work independently and within a team environment.
• Proficiency with SQL Database and Database Administration required
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .
• Functional knowledge of Windows 8,10 and 11 and proven computer networking proficiency may be required.

How we work together

This role is an onsite role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in Murrysville, PA is25.58 – 43.85 per hour.

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US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

within commuting distance to Murrysville, Pennsylvania.