Uber Strategic Operations Manager Uber Direct 

United States, West Virginia 

437347191

What You'll Do

• Operations Management: collaborate with account management teams, sales, and other teams to identify process inefficiencies, build solutions, and drive operational efficiency (e.g. centralizing repeatable processes, account strategy and growth, weekly performance reporting)
• Process Improvements: Create new processes that enable us to launch & grow new partnerships and also provide best-in-class merchant experience.
• Project Management: Identify, plan, and execute projects and root cause analyses to improve our existing processes for account management, sales, and customer programs.
• Data Analysis: design, execute and automate processes to run and optimize the business performance and reliability. You will autonomously build your own analyses and dashboards to measure your projects' success
• Stakeholder management: Operate as an important cross-functional partner to teams working with Uber Direct (including Account Management, Sales, Product, Customer Support, Finance)

Basic Qualifications

• 2+ years of professional work experience in a related field (consulting, operations, strategy, analytics, or tech)
• Bachelor degree

Preferred Qualifications

• Strong data management skills in Excel/Google Sheets; SQL proficiency preferred
• Excellent project management skills with an ability to set up and manage processes and projects from the ground up
• Experience with leading highly cross-functional projects or programs
• Proven ability to drive the adoption of processes or programs across commercial teams
• Comfort with ambiguity. You are unfazed by completing projects where all the information is not always available and priorities can change as more data comes to bear
• Experiment and hustle to build quickly. This individual will need to identify and evaluate solutions for short and long-term operational problems
• Experience working closely and communicating effectively with a diverse set of stakeholders in a constantly evolving, rapid growth environment

For New York, NY-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year.