Elastic Sr Support Technician 

United States, California, San Francisco 

437145714

This role will work from our San Francisco office 5 days per week.

• Deliver the highest level of customer service in a distributed environment with a focus on helping people resolve issues as the first point of contact
• Update, maintain, and dispatch tickets routed to our ticketing system
• Onboard new employees, from setting up accounts, equipment procurement and equipment hand-off
• Installation, configuration and maintenance of laptops, network devices, printers, VoIP phone system and other office equipment
• Track hardware and software inventory
• Continuous review of business and IT processes, technologies, deployments and make recommendations for improvements
• Document and train users on IT systems and standard methodologies
• Provide A/V support
• Coordinate with external vendors to service or repair equipment
• Patch management on corporate infrastructure

• Superb communication, documentation and customer service skills
• 4+ years of experience providing IT support in a corporate environment and troubleshooting of Mac OS platforms and Windows operating systems
• Ability to work independently or collaboratively
• Experience in cloud hosted solutions (G-Suite, OKTA, Netsuite, Salesforce)
• Experience working with Cisco, Meraki, HP, and other network solutions
• Basic knowledge of routers, switches, firewalls, wireless access points, ISP
• Understanding of network protocols (TCP/IP, addressing, DNS)
• Familiarity with device management systems (JAMF, Meraki)
• Familiarity with IT compliance and change management concepts is a plus
• Travel when needed to support remote offices (less than 5% of the time)
• Must be able to lift up to 50 pounds

• Fast learner and have a broad set of technical skills - Mac (majority of our laptops), Windows, Linux
• Passion for improving and automating processes
• Possess excellent customer support skills
• Ability and interest in working in a fast-paced, high-growth setting with a positive approach
• Worked with multicultural and geographically distributed teams

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws; view posters linked below: Poster; Poster; Poster and (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

The typical starting salary range for this role is:

$94,300—$149,200 USD

$113,300—$179,200 USD