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JPMorgan Business Analysis Associate II - Operations Performance United States, Florida 436580056
14.09.2024
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Job Responsibilities
- Lead the end-to-end management of business portfolio analytics for one or multiple multi-million business processes within Collections Operations
- Handle special projects to support cross line of business (Auto, Card, and Overdraft) by designing and delivering KPIs, trend analysis, dashboards and analyses to monitor and improve performance
- Interface directly with Operations leadership to help them understand their performance against targets and areas of opportunity
- Provide performance reporting and analytics for multiple cross skill initiatives
- Identifies process improvements and efficiency enhancements
- Develop and present deep data knowledge to support and deliver performance monitoring and analysis
- Collaborate with business partners to formulate quantifiable goals; support strategies and experimentation to achieve business goals
- Share strong understanding of the underlying data and generate data-driven insights to clearly communicate compelling business narratives, influence decisions and drive business direction
- Explore new data sources and cross line of business best practices to drive analytics and insights execution
- Support the Performance Management team in process support and controls
Required Qualifications, Capabilities, and Skills
- Bachelor's degree
- Analytical Experience- leveraging past data to identify core trends, opportunities and driving results
- Strong Written and Verbal Communicator, proven ability to influence and proven ability to run cohesive and agile teams
- Operations experience in Collections and/or Back Office
- Ability to organize data and create analytical insights
Preferred Qualifications, Capabilities, and Skills
- Experience running large xlob projects
- Having technical skills including Excel, Alteryx, SQL, SAS, and Python
- Minimum 3 years’ experience of core analytics experience along with operations experience
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