GE HealthCare Advanced Application Specialist – MRI 

Egypt, Cairo, Cairo 

436265487

Roles and Responsibilities

• Develop, coordinate, and deliver outcome-based advanced application training to GE HealthCare MRI customers supporting Africa.
• Provide on-site education on equipment and software usage, parameter optimization, imaging protocol demonstrations, and troubleshooting support.
• Manage complex customer issues, escalations, and complaints by following established workflows and collaborating with internal partners to identify solutions.
• Lead regional workshops, webinars, and clinical education events to promote MRI best practices and maximize clinical value.
• Customize training programs to align with diverse clinical workflows and regional healthcare practices.
• Establish and maintain trusted relationships with regional Key Opinion Leaders (KOLs) to support the promotion of GE HealthCare MRI solutions.
• Support sales activities at all stages by providing clinical expertise during site visits, tender processes, and product positioning discussions.
• Collaborate closely with sales and marketing teams to support product demonstrations, clinical evaluations, and strategic customer engagements.
• Serve as a clinical liaison between customers and internal GE HealthCare teams, providing actionable feedback to influence service improvements and product development.
• Monitor customer satisfaction, usage trends, and training outcomes to ensure optimal product utilization and continuous improvement.
• Maintain deep knowledge of GE HealthCare MRI systems as well as competitive offerings to support strategic positioning and customer consultations.
• Ensure compliance with all relevant regulatory, quality, and safety standards during training and clinical support activities.

Required Qualifications

• Bachelor’s degree in Medical Imaging, Radiology, or a related clinical field.
• Minimum of 7 years of technical, clinical, or research experience specifically in MRI modality.
• Proven expertise in MRI equipment, clinical workflows, and advanced imaging applications.
• Ability to travel extensively within the region and work on-site with customers.

Desired Characteristics

• Excellent communication, mentoring, and training skills with the ability to engage diverse clinical audiences.
• Strong problem-solving skills and ability to manage complex customer issues.
• Collaborative mindset with experience working cross-functionally with sales, marketing, and service teams.