Wells Fargo Senior Commercial Loan Servicing Rep 

United States, North Carolina, Charlotte 

436215346

In this role, you will:

• Service Asset Based Lending commercial loans

• Provide direct customer service and acts as primary servicing contact for the loan

• Support our internal and external clients / partners (Relationship Managers, Underwriters, Collateral team etc.)

• Perform complex administrative and customer support tasks by managing daily schedules

• Recommends process or policy improvements to enhance customer satisfaction

• Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input using system of record LUCAS (Loan Underwriting Collateral Analysis System)

• Provide subject matter expertise and interpretation of procedures to less experienced individuals

• Escalates complaints as needed to management

• Provide training and guidance to less experienced loan servicing representatives

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Will work within department SLA's

• Supports a portfolio of approximately 60+ clients and related participating banks

• Process assigned Tranche setups using the appropriate base rate and tenure

• Process required interest and fee entries and adjustments

• Process participation settlements

• Participate in the LUCAS Ops enhancement meetings and UAT / Regression testing (As needed)

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years of asset-based lending experience

• 2+ years of accounting or finance experience

• Commercial lending experience

• Ability to review and interpret complex wholesale commercial loan documents

• Intermediate Microsoft Office skills

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Strong analytical skills with high attention to detail and accuracy

• Excellent verbal, written, and interpersonal communication skills

• Ability to exercise independent judgment to identify and resolve problems

• Strong organizational, multi-tasking, and prioritizing skills

• Prior banking experience

Posting Locations:

• 1525 W WT Harris Blvd, Charlotte, North Carolina