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Apple AppleCare Quality Engineer United States, Texas, Austin 43461627
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The AppleCare Quality Engineer is responsible for managing and improving quality across assigned products. Key responsibilities include the following:Identify and drive field product quality improvement opportunities - including improvements to triage processes, diagnostics and warranty abuse capabilities Track field quality metrics such as annual failure rates, no trouble found rates, service cost, and repeat-repairSupport initiatives that improve field and service product quality and reduce costPlay a key role in new product launch early field failure analysis (EFFA) and action planningSupport the development of NPI product service quality plansSupport regular quality reviews that focus on performance trends, quality issues, and corrective actionsMeasure and optimize the accuracy and effectiveness of field service diagnostic toolsSupport Product Engineering and quality investigations as required
- Minimum of 8 years of product quality, service, and project management experience
- Lean Six Sigma, ASQ certification or equivalent quality certifications
- BS in Mechanical, Electrical Engineering
- Experience operating, troubleshooting, and repairing Apple products
- MS or MBA
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