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BMC Senior Customer Success Manager South Korea 433365868
21.12.2024
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Description and Requirements
CareerArc Code
• Lead customer success initiatives focused on satisfaction and retention for strategic accounts, driving adoption of Autonomous Digital Enterprise (ADE) solutions to accelerate business value.
• Guide customers through the Customer Success Framework, ensuring optimal technology utilization through onboarding, lifecycle engagement, adoption maturity, and acceleration plays tailored to business goals.
• Serve as the customer advocate within BMC, gathering product and experience feedback to influence product enhancements and inform long-term priorities.
• Build and maintain strong relationships with the BMC account team and ecosystem, aligning them behind the Customer Success Plan.
• Collaborate with customers to evolve their business transformation vision, develop maturity roadmaps, and establish delivery operating model governance.
• Work closely with the BMC ecosystem to consistently achieve and exceed customer satisfaction targets.
• Leverage project management skills to plan, execute, and monitor customer success initiatives, ensuring timely delivery and alignment with customer objectives. Apply program management expertise to manage multiple, complex engagements, ensuring consistency in approach, methodology, and outcomes across accounts.
To ensure you’re set up for success, you will bring the following skillset & experience:
• 7+ years in customer-facing roles within customer success, consulting, or professional services, with experience managing engagements with defined milestones and outcomes.
• Experience across multiple industries, with a strong focus on Telecommunications, Financial Services, or Government agencies.
• Proven experience working with IT stakeholders and multiple business lines, with an understanding of IT and Line of Business interoperability.
• Skilled at managing relationships within complex, matrixed organizations, interfacing with sales, presales leaders, and C-level executives.
• Strong ability to simplify complex technical concepts and communicate them effectively at an executive level.
• Proven ability to build champions within customer organizations and establish a Trusted Advisor role.
• Demonstrated skills in project planning, execution, monitoring, and program oversight, ensuring structured, measurable, and customer-aligned engagements.
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