HP PageWide Web Press Workflow Solutions Engineer 

United States, Oregon, Corvallis 

428037653

PageWide Web Press Workflow Solutions Engineer

Responsibilities

• Develops understanding of and relationship with internal and outsourced development partners on workflow software in an industrial environment.

• Contributes as a member of project team of other engineers, and internal and outsourced development partners to develop reliable, cost effective, and high-quality solutions in the digital industrial print industry.

• Primary interface between customer facing support engineers and product development teams.

• Attend HP support calls, work directly with customers, and visit customer sites as needed to resolve incidents. Get to root cause, develop solutions, qualify, coordinate, and plan customer deployment.

• Communicate issue status, progress and resolution with management, internal, and outsourced development partners.

• Draw and apply knowledge from developers in R&D to perform the Tier 4 function. Partner with R&D to ensure a successful NPI of key programs.

• Pass on resolution knowledge to the Tier 1-3 teams with the goal of reducing the life cycle of the support request, as well as increasing their ability to close more incidents.
• Provides guidance and mentoring to less- experienced staff members.

• Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in systems engineering, computer programming language, or a related field.

• Understanding of the processes involved in commercial printing, especially as needed to communicate with HP customers.

• Practical knowledge and experience in the preparation and analysis of PDF files for printing, including color management, imposition and preflight.

• Networking experience with VLANs, Security.
• Certified Software Systems Engineer (CSSE)
• Certified Systems Engineering Professional (CSEP)Knowledge & Skills

• Agile Methodology
• Amazon Web Services
• Application Programming Interface (API)
• Automation
• C++ (Programming Language)
• Computer Science
• Debugging
• Docker (Software)
• Kubernetes
• Linux
• Python (Programming Language)
• Scalability
• Ultimate Impostrip
• SQL (Programming Language)

• XML

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave (

Full time

No shift premium (United States of America)

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