JPMorgan Asia Private Banking Operations Change Management - Associate 

Singapore, Singapore 

427401949

As an Asia Private Banking Operations Change Management Associate in our Asia Private Banking Operations team, you will be responsible for supporting the implementation of the platform modernization initiatives. The modernization effort entails partnering with senior stakeholders in designing the Target Operating Model of “Future Operations” for Lending business. You will also have the opportunity to work with stakeholders across the firm and play a pivotal role in ensuring the bank's operations run efficiently and effectively.

Job Responsibilities:

• Support Operations Delivery Head, and work with Program / Transformation teams to map business requirements including operational controls, processes, and customizations.
• Ability to manage Operations analytics delivery, focused on Business insights, KPIs, SLAs, Service Delivery, and control thresholds.
• Review and document policies, procedures, and controls to ensure regulatory compliance and risk management mandates are adhered to.
• Partner with respective BAU domain leads to execute growth and change plans including platform migration and people development and support daily operational tasks.
• Adopt the Agile framework, conduct business analysis, coordinate new process implementation, process changes, and conduct process analysis.
• Drive process improvement / automation initiatives and efficiency opportunities with the Change Teams.
• Ability to write test cases for platform testing. Experienced implementing test strategies, in partnership with IT and Change teams.

Required qualifications, capabilities, and skills:

• Minimum 3 years of experience in Business Analytics / Transformation / Solutions Delivery / Change Management within the Banking industry
• Bachelor’s Degree in Finance, Economics or other related disciplines
• Must be highly disciplined, a self-starter, and can execute on assignments independently. Adaptability to learn new tasks and demonstrate a willingness to understand the details of a process.
• Strong ability to document (or make changes) to standard operating procedures, risk documentations and policy documents associated with Operations.
• Excellent analytical and problem-solving skills, with the ability to identify and resolve complex operational issues.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal and external stakeholders (partnership mindset).
• Strong understanding of the Operations ecosystem- controls, reconciliation, documentation, and operational risk management.

Preferred qualifications, capabilities, and skills

• Prior work experience in credit middle office or control function, or other work experience with Wealth Management
• Managed/Worked in an operational team using Temenos
• Familiarity with modern front-end technologies and cloud technologies.
• Knowledge of Tableau and Alteryx CORE certification
• Programming knowledge – Python / SQL
• Familiarity with ETL concepts or API Usage