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Amazon Support Manager Ops Tech Solutions Australia, Victoria, Melbourne 427256849
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About Operation Technology Solutions (OTS)
Key job responsibilities• Inclusively hire, train, and develop a team of IT professionals.
• Support all safety programs to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• You will be expected to drive operational excellence in everything we do. This includes creating processes, procedures, and automation to improve efficiency in our day-to-day tasks and projects.
• You will own all facets of performance and career management for the team. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and ‘soft skill’ mentoring in order to maintain a well-rounded, world-class organization.
• Create, manage, and support recognition and communication programs.
• Travel up to 30%.
BASIC QUALIFICATIONS
- 5+ years People Management experience or relevant leadership experience, managing a team of 6 individual contributors
- 3+ years of leading technical projects/deliverables at a country or regional level.
- 3+ years of experience with managing IT Infrastructure Operations
- 2+ years of experience of forecasting and managing budget for effective IT Operations
- Proficiency in technical document writing.
- Bachelor's degree.
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