JPMorgan Local Market Sales – Private Financing Vice President 

Zambia, Central Province 

42665593

J.P. Morgan

As a Client Service Account Analyst within J.P. Morgan Wholesale Payments, you will serve as the primary point of contact for our services, tasked with providing outstanding client experiences. You will establish significant relationships with key stakeholders, pinpoint areas for process enhancement, and carry out regular service evaluations to guarantee smooth client interactions.

Job Responsibilities:

• Manage the client experience across all aspects of their day-to-day relationship with JPMorgan.
• Maintain an accurate and active service temperature check for all clients within your portfolio.
• Identify and remediate service issues impacting clients.
• Understand organizational structures to communicate and resolve client issues promptly and effectively.
• Anticipate client servicing needs and provide appropriate support and solutions, becoming the client's champion.
• Assist in developing and executing service plans focused on process improvements for clients.
• Promote the use of electronic service tools to help clients easily access payment-related information.
• Analyze the end-to-end payment process to identify efficiencies.
• Participate in and support WP business initiatives that positively impact the client experience.
• Identify and communicate opportunities for WP product development internally.
• Develop strong and trusted internal partnerships with Sales, Operations, Product, and other lines of business.

Required Qualifications, Capabilities, and Skills:

• Fluent in English, French and Arabic (in speaking, reading and writing).
• Minimum 2 years of customer service experience.
• Excellent verbal and written communication skills, including executive communication skills.
• Ability to work effectively under pressure.
• Strong organizational skills; ability to manage multiple priorities while meeting deadlines.
• Ability to develop and mobilize internal networks, key stakeholders, and associated resources.
• Strong customer-facing and relationship management experience.
• Keen interest in the banking digital technology transformation agenda.