Capital One Senior Manager Client Development- Capital One Software 

United States, Virginia, Richmond 

426402266

Key Responsibilities:

• Manage new hire training and onboarding for all new field team members with a goal of accelerating timeline to full productivity

• Design instructional materials and curricula tailored to field team needs including simulations, group training events, self-study, etc.

• Coach and up-skill team members to enhance performance

• Manage enablement programs from development through execution

• Collaborate with stakeholders to assess training needs and measure effectiveness

• Provide strategic direction and coaching for the team; contribute to the growth and development of internal team members by sharing new learning techniques and best practices in the learning industry

• Take industry analysis, user feedback, analytics and best practices into consideration when driving program strategy

• Manage customer experience across field teams, supporting initiatives to drive optimal performance

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 3 years of experience in instructional design, curriculum development, or development of training materials

• At least 3 years of experience in program development or program management

Preferred Qualifications:

• Master’s degree

• 5+ years experience coaching and developing teams

• 5+ years people leadership experience

• 5+ years of project management experience

• Strong program management and stakeholder engagement skills

• Experience in a client-facing or sales enablement environment

• Demonstrated ability to build scalable training programs in a fast-paced environment

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.