JPMorgan Technology Operations Merchant Services 

Singapore 

426260186

As a member of our Technology Operations team, your initiative and creative problem-solving will help propel global innovation in technology and business. Working with a team of motivated collaborators, you'll develop and implement strategic technology solutions, ensuring the successful integration of network system and applications servers into existing and new technology infrastructures. You'll play a key role in the care and support of customers, including proactive incident monitoring. In addition to valuable on-the-job experience, you'll receive coaching, mentorship, and a host of other development opportunities to advance your career at the firm and beyond.

Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
• Bring long standing core application into the modern world of cloud based applications and hybrid environments with security, automation and resilience at the forefront.
• Manage transition applications into an SRE format while balancing what is active with all the new.

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent in computer science or related fields
• Minimally 2 years of experience troubleshooting, resolving, and maintaining information technology services
• Knowledge of applications or infrastructure in a large-scale technology environment on premises and/or public cloud
• Exposure to observability and monitoring tools and techniques
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Familiarity with SRE process and procedures and be willing to grow into the area on an accelerated path

Preferred qualifications, capabilities, and skills

• Knowledge of one or more general purpose programming languages or automation scripting