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Job Skills Required
5 to 7 years of experience in a technical support role in a wireless networking/wireless security company or equivalent education
Strong understanding of Wi-Fi 802.11 networks and 4G LTE experience.
Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.
Experience with security products: firewalls, IPsec, IDS/IPS, and WIDS
Strong troubleshooting and problem-solving skills.
Extensive working knowledge of Windows, MACOs, UNIX or Linux
Previous call center experience, preferably supporting data networking products and/or security products, is desirable.
Strong English skills both written and verbal.
Position Overview and Job Responsibilities
Collection, analysis and change recommendations of configuration information.
Recommend corrective actions based on analysis.
Consultation of technical documentation, bulletins, and release notes for known problems.
Follow up on technical cases, including proper escalation and management of the case until case closure.
Desired Skills:
Having any of industry certificates (FCNSA, CCNA, CCNP, CWSP)
Basic experience with security devices (Controllers, Cloud, Access Points, 4G LTE, Switches, Routers, Firewalls, IPSs, Mail Security gateways, etc.)
Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication, etc.)
Knowledge of Linux, Perl Scripting, SQL, Python
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