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Key Responsibilities:
Participate in the business strategy formation for IMS customer engagements
Supports internal and external collateral creation tied to the Exec strategy andobjectives
Drives Acct Team and Customer focused alignment and communication throughout a project duration
Work within a team to respond and support the needs of Executive Level customer interactions
Partner with the engineering team to sync business strategy with technical engagement status
Partner with BU product marketing and BM to effectively communicate and execute program deliverables
Report on customer projects status, financials, gaps, lessons learned and next steps
Escalation of issues to management
Bachelor’s or Masters degree, ideally in a technicaldiscipline
10+ years of related work experience
Excellent communication skills, including active listening and questioning to really understand what customers need, and their alternatives
Fluent English language and experience communicating with people from different countries on the phone andin-person
Business savvy – understands business basics
Customer empathy
Excellent presentation skills
Experience influencing action without owning resources
Experience in managing customer projects together with the engineering team
Experience managing and leading multiple projects
Experience in product marketing, product management a plus
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