SAP Public Cloud ERP - Associate Solution Support Engineer 

Ireland, Galway City 

423445737

What you`ll do

As an Associate Solution Support Engineer, you will troubleshoot and solve incoming customer issues through multiple channels, such as cases, Expert Chat and Schedule an Expert. Collaboration, customer focus and communication are key to achieving strong customer satisfaction and these are assets we associate to the role of an associate within Public Cloud ERP (S/4HANA Cloud Public Edition). Functionally, some key tasks are listed below:

• Analyse and resolve customer Incidents by means of knowledge databases and verification of software customising entries and hardware parameters
• Report errors and identify possible resolution to development support
• Become an active participant in the SAP community, developing as a trusted advisor
• Provide consultation for customers on procedural issues and queries
• Provide Mission Critical Support on weekend and evening shift as scheduled
• Share knowledge as a collaborator and advocate for our global engineer community
• Create content for and maintain the technical knowledge database
• Drive all aspects of the engineer E2E workflow (Pulse, Swarming, KCS etc)
• Leverage the resources within the portfolio to progress and develop your own career

If successful, you’ll join an experienced team locally in Ireland and collaborate with your colleagues globally across teams based in EMEA, AMER and APJ. You’ll support our customers and partners with a cloud mindset and work with industry defining applications across our Public Cloud ERP suite. You’ll build your troubleshooting expertise across topics such as; APIs, Debugging, configuration and research mythologies.

What you bring

• Previous internship or related work experience would be an advantage
• Experience in Public Cloud ERP (S/4HANA Cloud Public Edition) desirable
• Degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline is preferable
• Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions
• An early adopter / cloud mindset and the ability to thrive in a changing environment
• Strong collaboration skills and a flexible approach to working in teams
• Excellent customer focus & English communication skills (oral and written)
• Shift / weekend work flexibility will be required or as per business need

As a member of the Public Cloud ERP team and the wider technical support organisation, you can be confident that focus will be placed on:

• Career progression – At SAP we are known for offering employees the tools and support to develop in their career
• Training – each employee will have a development plan that involves a mixture of on-the-job learning and knowledge-based training
• A Supportive environment – we encourage expression, collaboration, individuality and diversity – you will work with global teams spanning a range of nationalities and languages
• Working on world class cloud products and services – enhancing your technical and SAP knowledge

We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.