Bank Of America Production Specialist II - 3rd Shift 

United States, Illinois, Chicago 

422731814

This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Line of Business Description

Opportunity to join Lockbox Exception Queue (EQ) in Chicago. This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

3rd shift: hours 9:00pm – 5:30am / Thursday – Monday

Responsibilities:

• Addresses issues in production proactively and handles complex client escalations

• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity

• Monitors and reviews documentation requirements

• Resolves peer or customer escalations and inquiries

• Executes on policies and procedures in connection with firm policies and guidelines regarding document management

Required Qualifications:

• PC literate

• Ability to work under pressure

• Ability to complete work quickly

• Ability to work in team environment

• Ability to organize and set priorities

• Ability to communicate effectively

• Detail & Quality oriented

• Ability to work with little supervision

• Ability to work over when needed

• Ability to detect and handle unusual situations

• Ability to adapt to new methods in an automated environment

• Ability to identify processor and remitter errors

• Ability to handle high volumes of work

• Good hand eye coordination.

• Ability to grasp basic data processing concepts/procedures

• Ability to solve problems logically

• Ability to maintain minimum production standards

• General understanding of Lockbox.

Skills:

• Adaptability

• Attention to Detail

• Business Operations Management

• Customer and Client Focus

• Policies, Procedures, and Guidelines Management

• Collaboration

• Issue Management

• Organizational Effectiveness

• Prioritization

• Problem Solving

• Confronting Bias

High School Diploma / GED / Secondary School or equivalent