Fortinet Business Development Manager Service - Tokyo 

Japan, Tokyo 

421511723

As a Business Development Manager (Service Business), you will:

• Direct the pre-sales for advanced service and Professional service to net new clients by generating pipeline.
• Lead and coordinate all client retention and upsell activities for various products/services associated with the contract.
• Align service plans and revenue with objectives, market trends, and in displacement of competitive service offerings.
• Act independently or with sales channels assessing customer requirements, makes presentations to customers, and develops customer account reviews in order to establish Fortinet as a strategic partner.
• Maintain & grow the revenue and profit for assigned accounts.
• Develop a strong relationship with client executives up to the manager of Operations level.
• Help develop plans & strategies that anticipate client’s evolving business requirements.
• Support Sales leadership by bringing executive alignment to significant issues with the customer.
• Escalate support issues and own the issues to resolution/restoration.
• Monitor, measure and improve overall customer satisfaction through process improvement, resources improvement and other steps, either directly or through escalation.
• Engage with account managers and implementation teams in developing, reviewing & finalizing the implementation plans for new projects, and achieving approval for opportunities.
• Conduct and participate in readiness reviews, services reviews & satisfaction reviews.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• More than 10-years IT industry experience for global company.
• More than 8-years sales experience having funnel management.
• Requires Bachelor’s degree with solid track record in generating services revenue and sales.
• Proven experience in managing client relationships, developing strategies and facilitating escalations.
• Sound knowledge of Networking and Security solutions, preferably utilizing Fortinet or similar products and services.
• Communication and negotiation experience with cross functional team such as Services, Marketing and SE team.
• Fluent in written and spoken English to communicate with global team.
• Ability to take on the challenge of developing new services and commercializing them.