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Apple HW/SW Engineering Program Manager Apple Care United States, California, Sunnyvale 420889599
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In AppleCare we believe in providing world class support to our customers for the devices that they have purchased. We are looking for a highly motivated and self driven individual who will be responsible for driving cross functional repair programs. The scope of this role will be spanning factory, hardware and software development. You will have to drive the overall schedule of repair projects from conceptualization to design to execution to deployment. You will be responsible for recognizing and communicating cross-functional issues and risks. You will have to work with engineering teams to develop requirements, drive implementation schedules, coordinate and drive fixes for software issues, repair systems related issues as well as present the potential issues and their impact to repair lines and other impacted teams.
- Degree in Computer Science, Electronics Engineering, Mechanical Engineering, or related field and 5+ years of experience in related occupation.
- 5+ years of Hardware and Software Project management experience
- Experience in leading large cross functional teams
- Experience in coordinating programs end to end from design to release
- Understanding of operating systems; (iOS, MacOS, iPadOS)
- Detailed knowledge and understanding of product development processes
- Negotiation and risk management experience
- Experience working with OEM and Factory test stations is highly desired
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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