Capital One Manager Process Management Portfolio Change Hybrid 

United States, Virginia, Richmond 

420412291

West Creek 8 (12080), United States of America, Richmond, Virginia Manager, Process Management, Portfolio Management and Change Management (Hybrid)

As a

General Responsibilities:

• Lead, Include, Empower, and Inspire a team of Process Managers

• Collaborate with various departments in different locations to develop and execute effective and efficient processes

• Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma

• Provide visibility into the impact of FDO’s investments to reach organizational goals at the portfolio level by collaboratively working with multiple teams across Channels, FDO, and Fraud Intent

• Develop and lead FDO’s Strategic Portfolio Management Process including: prioritization of new work, impediment removal, and assessment of progress against OKRs (Objectives and Key Results)

• Create clear scope and success definition across all areas of the Portfolio, including planning, communications, change management, and implementation

• Support large, complex programs while providing strategic direction to stakeholders, peers, and direct reports

• Lead special projects autonomously and through partnership with cross-functional teams

• Use common tools and processes to inform the delivery objectives

• Work cross-functionally with multiple partner areas

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of experience in Risk, Process Management, or Project Management

• At least 2 years of experience in People Leadership

Preferred Qualifications:

• Bachelor’s Degree in Business Administration, Management, Finance, or Human Resources

• BPM (Business Process Management), PMP (Project Management Professional), Lean certification, or Six Sigma certification

• At least 5 years of experience in Change Management or Portfolio Management

• At least 5 years of experience in Risk, Process Management, or Project Management

• At least 5 years of experience in People Leadership

• At least 3 years of experience using Google Suite (GMail, Sheets, Slides, or Docs)

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.