Amazon Information Communications Technician ICT Apprentice Fixed Term Contract 

United Kingdom, England, London 

418641436

In this role, you'll be responsible for delivering efficient operation and control of the IT and/or telecommunications infrastructure that is vital to supporting the information systems needs of our organisation. Working alongside experienced ICT professionals, you'll develop a diverse set of skills to troubleshoot and resolve issues, ensuring our systems and services remain secure, resilient, and aligned with business requirements.A day in the life can involve:
- Interpreting and prioritising internal or external customer requirements, providing remote or in-person support to resolve their issues
- Applying appropriate tools and techniques to diagnose and rectify faults, maintaining detailed documentation and escalating complex problems as needed
- Installing and configuring computer systems, performing software upgrades, and maintaining network environments
- Monitoring system performance and usage, applying necessary security measures to protect against cyber threats
- Establishing and deploying digital communication or telecommunications systems, using diagnostic equipment and tools as required
- Communicating effectively with stakeholders at all levels, keeping them informed of progress and managing escalations
- Maintaining a safe and secure working environment, adhering to health and safety protocols
- Continuously developing your professional skills and knowledge to stay abreast of industry trends and technological advancementsAs an ICT Apprentice, you'll have the opportunity to gain hands-on experience in a wide range of areas, including network management, cloud services, virtualization, and telecommunications. You'll develop a strong understanding of the principles and technologies that underpin modern information and communication systems, as well as the industry regulations and best practices that govern their operation.You will gain a vast range of useful experiences and skills whilst working towards the Level 3 apprenticeship standard, Information Communications Technician. As a working student your focus is to complete your studies in your 20% off the job time by learning and developing your skills, knowledge and behaviours to work towards successful graduation. You will be set objectives and goals by your training provider and manager to support your studies. Please note: As part of your off-the-job learning, you may be required to travel to a training centre. This location may differ from your primary work base. Candidates should be prepared for occasional travel as part of the apprenticeship programme.We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

For the apprenticeship programme we prioritise applicants eligible to government funding for their apprenticeship and for this you need to:
- Be 18 years or over before the start date
- Have the right to live and work in England (if you are on a visa, this needs to enable you to legally work and reside in England for the entire duration of the programme).
- Have lived in the UK or in the European Economic Area (EEA) for the last 3 years
- Be a resident of the UK for the entire duration of the programme
- Not be registered to study on a UK government funded course ending June 2025 or later
- A minimum of 3 GCSEs (or equivalent) at grades 4 or above (A-C) in any subject
- GCSE English and Maths (or equivalent qualifications) at grades 3 or above (D or above)PLEASE NOTE: This position is a 18 month fixed-term contract.You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeshipPlease note, you will be required to evidence your qualifications. If you have gained qualifications outside of the UK you will be required to evidence that they are equivalent. Note: This Apprenticeship assumes the candidate has some or little knowledge/experience of the occupation, and is NOT suitable for candidates who already have a similar or higher-level qualification in the same or similar subject of the apprenticeship. If you already have related qualifications or 2 years plus experience in this field please visit amazon.jobs

We advise you to submit your application as soon as possible, as the roles will close once filled.We will be holding online assessments from November through to February, with assessment centres taking place between February and May.We will keep you informed throughout the application process to update you on the status of your application.