Microsoft Implementation Manager 

Costa Rica, San José 

417733619

The Global Field Operations (GFO) Launch team are responsible for implementing change across the Operations Services Center (OSC). With our team based across Europe, Asia and US, our responsibilities include:

• Engagement with Corp Operations Org, assessing Corp Launch portfolio to establish OSC Implementation support required.
• Own & manage the launch portfolio for the Operations Service Center (OSC), leading the implementation of new launches (product, device, program, service, business model, etc.) on behalf of OSC.
• Ultimately team are responsible for ensuring launches land successful across the OSC for our Ops teams, Partners, Field and Customers.
• This year we will manage the delivery of approx. 80 different launches.

Required/Minimum Qualifications

· Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement

o OR equivalent experience.
. Fluency in English and Spanish.

• Ensure all launches land successfully in region, on time, delivering experience customers/partners expect.
• Provide input to launch design, engage with Corp launch team to ensure regional requirements are incorporated into design.
• Manage the E2E OSC deployment, establish v-team structure, build plan, identify risks, influence to ensure these are mitigated, or escalate to resolve.
• Represent our Customers, our Partners and the Field throughout the launch process. Conduct experience mapping sessions ensuring the experience we deliver is in line with customer and partner expectations.
• Ensure all regional stakeholders understand the impact a launch will have for their orgs, be it transaction volumes, query support, resource impacts etc, and establish plan to manage.
• Build strong engagement with corporate launch teams and regional launch managers located across OSC. Ensuring consistency in launch execution and adherence to launch framework.
• Provide OSC approval for transition through launch tollgates and recommend launch “Go/No Go” decision.
• Conduct a launch post-mortem ensuring learnings are incorporated into future launches.
• Contribute to development of launch processes and frameworks, ensuring we continually develop how we manage launches given dynamic launch environment.