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Key job responsibilities
• POC for team, customers, organizers, production engineers, livestream technicians, third-party production providers and over-hire labor
• Available for customer meetings, onsite for set days, rehearsals, event day(s), through strike and load out operations
• Manages meetings effectively; provides supporting documentation and aligns stakeholders
• Maintains multiple operations calendars and databases
• Improves efficiencies, and works to optimize standard processes
• Coordinates and improves project-related data and reporting
• Able to identify blockers, troubleshoot effectively, and facilitate progress
• Seeks opportunities to help others improve skillsets and knowledge base
• Manage Team Goals, and programmatic initiatives, with increased ambiguity
• Up to 35% travelA day in the life
Pre-Event Discovery & Planning:
• Collaborates cross-team to assess and approve incoming event requests with Producer(s) and Booking Team
• Attends Discovery Calls and Planning Meetings with customer(s) and team, to understand the customers vision
• Manages multiple scheduling and operational calendars, to ensure planning efforts
• Manages and maintains prompt, thorough, professional communication with all team members, customers, and business partners throughout all phases of the eventPre-event Production:
• Leads Planning Meetings with customers and team to confirm final event details
• Provides production guidance to customers and team
• Leads scheduling of production resources, services, and any post-production requests
• Work on behalf of the customer to facilitate:
Third party labor requests and equipment rentals
• Communication with facility partners; Security, Housekeeping, Catering, etc.
• Partner with internal team to ensure charge back
• Event show flow preparation and distribution to internal teams
• Manages any necessary technical testing or technical rehearsals
• Able to support media playback and presentation methods
• Clearly communicates with all team members and stakeholders
• Coordinates personal travel arrangements, schedules, and expensesProduction:
• Act as dedicated onsite POC for customers and organizers, including production team and third-party vendors
• Leads event day show flow, and acts as producer show caller, or stage manager, calling the show through comm systems to the technical team
• Provides direction of relevant facility operations
• Leads onsite production engineers and over-hire labor through load in, pre-show operations, post-show wrap up and load out
• Partner with the Systems Engineer to manage technical needs
• Dynamically flex to customer needs and complications, escalates appropriatelyPost-event Production:
• Oversee and manage proper strike of event venue
• Manages post-event reporting
• Manages post-event customer needs and meetings
• Manages post-event expenditures
• Provides key metrics and data to team and management
- 3+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 2+ years of defining and implementing process improvement initiatives using data and metrics experience
- 3+ years of experience in event or production management
- 2+ years of show calling experience
- Demonstrated ability to maintain and manage complex calendaring systems and databases
- Experience with audio, video, lighting and staging systems. Optional, livestreaming and networking.
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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