Uber Vendor Manager - 

United States, West Virginia 

416506133

Your Impact In Role

• Lead Operational BPO performance on the ground while maintaining connection and engagement with cross functional teams in GSO.
• Be responsible for the creation of long-term strategies for achieving goals and delivering exceptional customer support
• Perform analysis on historical performance in areas such as efficiency, CSAT and Quality to ensure emerging trends are captured
• Engage strategically with stakeholders to improve internal processes and the overall user experience for customers
• Handle key projects and program-manage critical initiatives with a site-wide or regional impact
• Partner with WFM and provide analysis and recommendations to improve service levels and efficiency;
• Identify operational weaknesses and help improve or innovate new processes to keep teams as efficient as possible
• You'll be working closely with the RCOs while serving as THE go to person for many key initiatives and updates; Key point of contact for partners

The Experince You'll Bring

• Experience in both leading and partnering with BPO partners in support of customer service
• Validated ability to lead efficiently, set team goals, develop BPO teams to their highest levels of performance, and guide through meaningful situations
• Exceptional written and verbal communication; Fluency in both Japanese and English is required

Preferred Qualifications

• Excellent communication and presentation skills
• Strong project management and organizational ability
• Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Juggling those can be challenging, and this should be a strength
• Experience with the Google suite of office products, experience working with data.
• Grow with change and operate flexibly. Willingness to work some weekends and occasional holidays to support a 24/7 operations environment

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .