SAP SAP iXp Intern - Product Support 

Germany, Baden-Württemberg 

41589650

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1. Culture of collaboration:meet with mentors, make new friends across the globe and create a thriving personal network.

2. Project-driven experience:gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you’ll do:

May/June 2025

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Expectations and tasks:

• You will help delight SAP customers by analyzing and resolving known errors;

• You will do it by means of Knowledge Base Articles (KBAs), solved customer incidents, documentation, or verifying customized entries or hardware parameters;

• You will share knowledge by creating KBAs, discussing solutions with colleagues, and participating in forums;

• You will learn a lot of technical and business topics through classroom training, remote training sessions, mentoring, and e-Learning trainings;

• When needed, you will report errors to development teams;

• Support our customers via real time channels.

Education and qualifications / skills and competencies:

• Knowledge in prompt engineering, Machine Learning, concept, LLM and GENAi;

• Ability to understand CRM scenarios as well as interpretation of big Data;

• Knowledge in debugging, code creation to help building blueprint strategy;

• You must be an undergraduate student in IT/Computer Science, Engineering or related areas (from the 2nd semester or to be graduated in approximately 24 months);

• English: Advanced level is required (oral and written). You will be in contact with customers and colleagues globally via email, incidents and phone;

• Ability in troubleshooting, root cause analysis;

• Understanding of language troubleshooting in general;

• No previous experience required. You will have a mentor to train you.

Nice to Have:

• Database experience (PostgreSQL, CoreSQL, MSSQL)

• Understanding of Business Processes

• Knowledge of UI framework (HTML5, CSS, JavaScript, for example)

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