JPMorgan Senior User Experience Designer Associate 

United States, Illinois, Chicago 

415267633

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
• Design and re-design product experiences across our Payments Operations offerings—and ideate and prototype to explore different options (including unexpected, but still workable solutions)
• Partner with Experience Design Researchers and Lead Designers, participate in upfront user research to better understand user needs and behaviors, and perform usability testing to see how your solutions work for users
• Collaborate directly with engineering peers, advocating for the user’s perspective when working cross-functionally
• Lead the diagram of the product, including user flows and wireframes—and detail the designs, built upon our Design System, that bring our solutions to life
• Present work and articulate design decisions to Product Team leadership

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
• Plans and structures their own work, executing quality work within expected timeframes
• Demonstrated experience with user-centered design approaches
• Prior work collaborating within design teams (including other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
• Demonstrates strong Interaction Design skills paired with proficiency in Visual/UI Design or Information Architecture; Development in adjacent skills such as User Research, UX Writing, and Prototyping
• Intermediate communication and presentation skills—including the ability to articulate the reasoning behind design decisions and to show how your understanding of technical constraints and opportunities informed your design solutions
• Understanding of basic technical context of your designs; familiar with HTML, & CSS

Preferred qualifications, capabilities, and skills

• Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Prior experience designing applications within complex business domains (financial services, other)
• Developing understanding of Accessibility Guidelines and Inclusive Design practices
• Have shipped digital products or a launch-ready prototype