JPMorgan Custody Middle Office – Instruction Services 

Germany, Hesse, Frankfurt 

414509650

As an Associate within our Instruction Services & Processing team, you will play a vital role in indexing, authenticating and capturing manual instructions – cash and securities - for German speaking clients.

Job responsibilities

• Perform authentication steps for and capture manual client instructions across a variety of products. The Frankfurt-based team is part of a global team.
• Build strong internal working relationships and partnerships with colleagues in Frankfurt and globally.
• Provide operational subject matter expertise and perform root cause analysis to resolve any issues.
• Identify opportunities to reduce manual client instructions and eliminate bespoke client processes.
• Manage group e-mail inbox for the team.
• Input into daily and monthly MIS reports for senior management.
• Support other teams in Custody Operations if required.
• Perform project-related tasks depending on workload.

Required qualifications, capabilities, and skills

• Proven track record in Operations.
• Industry/product knowledge in Trade Settlement, Cash or Asset Servicing required.
• Attention to detail required.
• Ambitious, hard-working, self-motivated, flexible, analytical and proactive.
• Key focus areas for the role are accuracy, proactivity, responsiveness, knowledge and drive for excellence.
• Excellent prioritisation, planning, organisational and time management skills.
• Excellent interpersonal skills, confident at interacting and communicating with internal and external parties.
• Bachelor degree or a completed bank apprenticeship.
• Fluency in German is essential.

Preferred qualifications, capabilities, and skills

• Advanced knowledge of J.P. Morgan’s systems / applications and service offering a plus.